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Automate Your Self Storage Business.
With Modern Technology, Proven Scripts, And A Team Of 12 Storage Experts.
Or call to learn more: 205-433-7117

Listen to Actual Conversions with Automated Storage representatives:

Tenant Rental From A to Z 
Customer Forgot Their Gate Code 
How It Works
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Or call to learn more: 205-433-7117

From Dakota Harwell
Birmingham, Alabama

Dear friend,

Hey, my name is Dakota Harwell, and I'm here today because I want to give you something that I call "Automated Storage".

This is my framework for how to automate a self storage business, rent more units, and enhance the customer experience....

Here's what you'll get:

Unlimited Calls & Interactions
We will answer and manage your phone lines 24/7, 365 days per year (includes holidays). This also includes inbound calls, outbound calls, move ins, move outs, payments, transfers, lead follow up, communication with management, communication with boots on the ground, general support and anything else needed to successfully operate your self storage business.
​
Local Phone Numbers
Keep your current local business phone number or we can get one for you.
​
Welcome Message with IVR & Phone Payment System
We'll set up a professional phone IVR to effectively route your customers and lower your response time. Customers can press 1 for unit rates and availability, 2 to make a payment using your 24 hour automated payment system, or 3 to speak to a customer service representative.
​
​
Now, if your customer calls your business number and presses 2, it will search your database based on the number they called from and allow them to easily make payment. If a customer successfully makes payment, they will get a receipt to their email and it will be documented inside your management software. And of course, if they press 1 or 3, they will be forwarded to your team 24/7/365.
​
Automated Phone Collector
An automated system that automatically follows up with past due customers via phone call.
​
For example... Past due customer will receive a phone call when they are 4 days past due, 10 days past due, 24 days past due, 39 days past due, and 60 days past due.
​
If your customer answers, a bot will immediately say...,

 "Friendly message from <<BUSINESS.NAME>>. To check your account balance or make a payment over the phone using our 24 hour automated payment system, press 1. To speak to a customer service representative, press 2."
​
If your customer misses the call and returns the call, they will immediately here the same message as shown above.
​
Automated Text Collector
An automated system that automatically follows up with past due customers via text message. To clarify, past due customers will receive a text message when they are 2 days past due, 5 days past due, 15 days past due, 33 days past due, 50 days past due, and 65 days past due.
​
See example below:

​*Notice the friendly reminders via email and text include a *magic* link that your customers can click on and EASILY make payment.
​
**Click the link below for more info on the phone collector, text collector, and email collector working together to keep delinquency down: ​​​​
https://docs.google.com/spreadsheets/d/1rr6dP_qRY1msY5zYc5IQQeEBAgSnQrVEEbBjT-UjX70/edit?usp=sharing​​

Automated Review Collector
An automated system that automatically sends a text message to all new renters and asks them for their honest feedback. If they reply with good feedback it will push the review to your Google Business profile. If the customer wants to complain, the review will be forwarded to managements email instead of being posted to Google.

See example below:

Tenant Rentals From A to Z
We make rentals quick and easy. We'll get contact info, payment info, and electronically sign the lease. Once we do that, we'll give your customers a gate code that will work and they can move-in anytime. In other words, we'll give your customers everything they need to do business with you on-demand.
​
Outbound Calls
We will process outbound calls to missed calls, after hours calls, voicemails, and to any call that gets disconnected or abandoned within the first couple of seconds. No call will be left behind!
​
Lead Follow-up
We'll follow-up with HOT leads or people that inquired about storage but still not a paying customer. In other words, if a customer calls in asking about storage... Well... it's ideal if we help them out and turn them into a paying customer immediately. Now, for the people that we don't turn into a paying customer immediately, we will get name, number, and apply a follow-up date. When the follow-up date arrives, we will process an outbound call to the lead and say something like..."Hello! It's Dakota with Safemax Storage. Just following up here to see if you still needed a storage unit or if I can help in any way here"?
​
If we call 3 times and get no answer, we will change the status to COLD.
​
If the lead tell us they no longer need storage or found a unit elsewhere, we will change the status to LEAD LOST.
​
If we turn them into a paying customer, we will change the status to LEAD WON.

See example below:
Real-Time Call Documentation
We document each call we take at your self storage business and make it immediately available for your review. This allows you to know exactly what we're doing for your business in real-time.
Communication With Your Local Field Rep / Boots On The Ground
We'll communicate with your local field to ensure your self storage business is operating as efficiently as possible. If you don't have one, we can help find you someone. Once we find someone, we'll send them an email similar to the email below and they will have everything they need to start executing on tasks immediately:
"Hey Travis!

Thanks so much for your willingness to help here. 

Couple things:

1, You are the eyes and ears of Safeguard Storages at 7900 Gadsden Hwy Trussville, AL 35173. 

*It’s ideal if the "Site Visit / Lock Check" is completed by Thursday of each week. Your access code is 22944#.


3, Notice #2 in the checklist asks you to use the Storedge walk through report to complete the lock audit. You will get this report by logging into Storedge here: https://www.storedgefms.com/users/sign_in (I recommend saving this link to your home screen or as a bookmark on your phone).

Once logged in, click REPORTS, then OCCUPANCY, then WALK THROUGH, then click GENERATE REPORT. There, you will have the walk thru report, and can execute on task #2. Task #2 is the most important and will get most of your time. In other words, you need to go unit by unit by unit and ensure everything matches up with the Walk Thru report. If it doesn't, you need to take action and/or communicate with us via the monday app.

Again, task #2 is very important as it's the ONLY way the software will be accurate for the website and for the call center.

4, We manage “important tasks” and “work activity” inside monday.com. I just added you and triggered a welcome email to be sent to your email. Please accept the invitation and create an account.

Once logged in, you’ll see the Task List group at the top. Every Monday at 5a, monday.com is going to automatically create the tasks for the week. It is your responsibility to execute on the tasks in full and communicate updates back to us. 

In conclusion, it is your responsibility to complete the checklist, communicate updates, and change the status to DONE.

And yeah, if we can knock out the items above, we'll be moving here!

Thanks again for your willingness to help here and please let me know if you have any questions or concerns.

Talk to ya soon!

Thanks!"
Once we send the email above, we will followup weekly to hold them accountable and ensure they are doing their job.

*PS. The average pay to the local field rep is just 300 per month. Also, most field reps I talk to seem happy and are super thankful for the gig.
​
Monthly Report
We'll track the following metrics and make it available for your review:

- Total Revenue / Receipts
- # of New Leads
- Real-Time Conversions by Phone
- Total Rentals
- Total Number of Calls
- Inbound Calls
- Outbound Calls
- Physical Occupancy %
- Total Occupied Units
- Delinquency % (Current Tenants More Than 11 Days Past Due)
- Total Number of Auto Pay Customers
- % on Auto Pay
- Text Collector: # of Text Messages Sent
- Text Collector: # of Payments Made 
- Text Collector: Total Amount Collected by Text ($)
- Phone Payment System: # of Payments Made
- Phone Payment System: Total Amount Collected by Phone Payment System ($)
- Automated Storage Team: # of Manual Phone Payments Ran by Automated Storage
- Automated Storage Team: Total Amount Collected from Manual Phone Payments 
- Total Amount Collected from Automated Storage ($)
- # of Documented Calls by Automated Storage
- # of Calls We Passed to Management
- % of Calls Completed Without Tagging Management
- # of Lien Letters Sent
- # of Units Sold At Auction
- Total Amount Collected From Auctions
- Total Number Of Views From Meta Ads
- Total Unique Viewers From Meta Ads
- # of Clicks From Meta Ads
​
Text & Email Management
We will manage your texts and emails inside your management software. In other words, we will be responsible for replying to your customers in a timely manner.
​
For Sparefoot leads and other leads that come thru email, we will setup additional automations and notifications so the entire team is notified and can follow up by phone in seconds.

Lien Auctions From A to Z
Our team will process auctions so you can replace delinquent customers with paying customers. Our team will send lien letters by mail, email, assign task to field rep requesting he/she cut the lock and reply with a 30 second video, host the auction, handle payment, and communicate with auctions buyers.

Internet Ads
We'll setup, run, and manage internet ads to get people's attention and help turn them into paying customers. Includes content creation, ad spend, lead followup, tenant rentals from A to Z and monthly reports.
See example of ads that will appear on people's main Facebook Feed below:
See additional ad channels below:
- Facebook Feed
- Instagram Feed
- Facebook Marketplace
- Facebook Video Feeds
- Facebook Right Column
- Instagram Explore
- Instagram Explore Home
- Instagram Shop
- Messenger Inbox
- Facebook Business Explore
- Instagram Stories
- Facebook Stories
- Messenger Stories
- Instagram Reels
- Facebook Reels
- Facebook In
- In Stream Videos
- Ads on Facebook Reels
- Facebook Search Results
- Facebook Instant Articles
- Expanded reach with ads on external apps and websites that include native, banner and interstitial ads.
- More To Come

*When a person clicks an ad and submits the webform... We will contact them by phone in minutes, preferably seconds... And do everything we can to turn them into a paying customer.

Local Field Rep Management
We will find, train, and work with your local field to ensure your self storage business is operating as efficiently as possible. See example of the field rep check list here: ​​https://drive.google.com/file/d/18sjdnAa_UiEG6X6IcYe6TyJYz03xvXvF/view?usp=drive_link​
​
Google Business Management
We will update and manage your Google Business listing so you can take advantage of FREE internet traffic.
​
Access Control Management
If your gate or keypad stops working, we will troubleshoot / communicate with the gate guy until it's fixed. We also have backend access online so we can we monitor and control your gate remotely.
​
24/7 Surveillance Management
We will respond to alarm notifications and immediately toggle to your camera's to address the situation.
​
Daily Market Analysis
We will track and document competitor prices daily so you can make better business decisions.
​
Revenue Management
We will monitor and control your pricing to maximize the value at your self storage business.
​
Bookkeeping Services
We will send you a monthly, quarterly, and annual profit & loss statement.

Plus, A Lot More!

Timeline

Typically, it takes just 2 days to setup and activate Automated Storage. Upon signing this agreement, we can begin immediately.

Basic

$3/unit/mo

Normally $3.50/unit/mo

Billed annually (Save 14%)

1 Sales Page
Unlimited Inbound Calls
Unlimited Outbound Calls
Ability to Process Payment
Ability to Process Move-in
Ability to Process Move-out
Ability to Process Transfer
Ability to Follow-up with Leads
Ability to Provide General Support
Ability to Provide Website Support
Ability to Communicate with Field Reps
Ability to Communicate with Mgmt
100% US Based Support
Bilingual Support
Real Time Call Documentation
1 Admin User
1 Domain
2 Local Phone Numbers Per Location
10,000 Contacts
Unlimited Workflows
Unlimited Rentals
Unlimited Payments
Unlimited Text Messages
Unlimited Notifications
Basic Analytics
Automated Phone Payment System
Automated Text Collector

Pro

$4/unit/mo

Normally $5.00/unit/mo

Billed annually (Save 20%)

1 Sales Page
Unlimited Inbound Calls
Unlimited Outbound Calls
Ability to Process Payment
Ability to Process Move-in
Ability to Process Move-out
Ability to Process Transfer
Ability to Follow-up with Leads
Ability to Provide General Support
Ability to Provide Website Support
Ability to Communicate with Field Reps
Ability to Communicate with Mgmt
100% US Based Support
Bilingual Support
Real Time Call Documentation
1 Admin User
1 Domain
2 Local Phone Numbers Per Location
25,000 Contacts
Unlimited Workflows
Unlimited Rentals
Unlimited Payments
Unlimited Text Messages
Unlimited Notifications
Advanced Analytics
Automated Phone Payment System
Automated Text Collector
Automated Review Collector
Automated Gate Collector
Access To The "Self Storage App"
Text Message Management
Email Management
Lien Auctions From A to Z
-

Platinum

$5/unit/mo

Normally $7.00/unit/mo

Billed annually (Save 28%)

1 Sales Page
Unlimited Inbound Calls
Unlimited Outbound Calls
Ability to Process Payment
Ability to Process Move-in
Ability to Process Move-out
Ability to Process Transfer
Ability to Follow-up with Leads
Ability to Provide General Support
Ability to Provide Website Support
Ability to Communicate with Field Reps
Ability to Communicate with Mgmt
100% US Based Support
Bilingual Support
Real Time Call Documentation
3 Admin Users
1 Domain
2 Local Phone Numbers Per Location
100,000 200,000 Contacts
Unlimited Workflows
Unlimited Rentals
Unlimited Payments
Unlimited Text Messages
Unlimited Notifications
Advanced Analytics
Automated Phone Payment System
Automated Text Collector
Automated Review Collector
Automated Gate Collector
Access To The "Self Storage App"
Text Message Management
Email Management
Lien Auctions From A to Z
Internet Ads With Ad Spend

Rollover
$
2.00
Per unit per month, billed annually with $500 set up fee.
  • Unlimited Inbound & Outbound Calls With Your Team Responsible For Processing Calls & Automated Storage Responsible For Rollover & Afterhours Calls
  • (2) Local Phone Numbers Per Location
  • Custom Welcome Message with IVR & Automated Phone Payment System Per Location
  • Automated Phone Collector
  • Automated Email Collector
  • Automated Text Collector
  • Automated Review Collector
  • Automated Gate Collector
  • Access To The "Self Storage App"
  • Automation To Notify Entire Team Of New Website or Sparefoot Lead
  • Automation To Notify Entire Team Of Important Updates
  • Automation To Automatically Assign Repetitive Tasks To Your Local Field Rep
  • Automation To Automatically Apply A Follow Up Date To Hot Leads That Call In By Phone
  • Monthly Reports
  • Access To Automated Storage's US Based Support Team
  • Bilingual Support
  • Ability to Process Payment
  • Ability to Process Move-in
  • Ability to Process Move-out
  • Ability to Process Transfer
  • Ability to Follow-up with Leads
  • Ability to Provide General Storage Support
  • Ability to Provide App & Website Support
  • Ability to Communicate with Management & Local Field Reps
  • Outbound Calls
  • Real-Time Call Documentation
Basic
$
3.00
Per unit per month, billed annually with $500 set up fee per location.

  • Unlimited Inbound & Outbound Calls With Automated Storage Responsible For Processing 100% Of Your Calls
  • (2) Local Phone Numbers Per Location
  • Custom Welcome Message with IVR & Automated Phone Payment System
  • Automated Phone Collector
  • Automated Email Collector
  • Automated Text Collector
  • Automated Review Collector
  • Automated Gate Collector
  • Access To The "Self Storage App"
  • Automation To Notify Entire Team Of New Website or Sparefoot Lead
  • Automation To Notify Entire Team Of Important Updates
  • Automation To Automatically Assign Repetitive Tasks To Your Local Field Rep
  • Automation To Automatically Apply A Follow Up Date To Hot Leads That Call In By Phone
  • Monthly Reports
  • Access To Automated Storage's US Based Support Team
  • Bilingual Support
  • Ability to Process Payment
  • Ability to Process Move-in
  • Ability to Process Move-out
  • Ability to Process Transfer
  • Ability to Follow-up with Leads
  • Ability to Provide General Storage Support
  • Ability to Provide App & Website Support
  • Ability to Communicate with Management & Local Field Reps
  • Outbound Calls
  • Real-Time Call Documentation
Pro
$
4.00
Per unit per month, billed annually with $750 set up fee.

  • Unlimited Inbound & Outbound Calls With Automated Storage Responsible For Processing 100% Of Your Calls
  • (2) Local Phone Numbers Per Location
  • Custom Welcome Message with IVR & Automated Phone Payment System
  • Automated Phone Collector
  • Automated Email Collector
  • Automated Text Collector
  • Automated Review Collector
  • Automated Gate Collector
  • Access To The "Self Storage App"
  • Automation To Notify Entire Team Of New Website or Sparefoot Lead
  • Automation To Notify Entire Team Of Important Updates
  • Automation To Automatically Assign Repetitive Tasks To Your Local Field Rep
  • Automation To Automatically Apply A Follow Up Date To Hot Leads That Call In By Phone
  • Monthly Reports
  • Access To Automated Storage's US Based Support Team
  • Bilingual Support
  • Ability to Process Payment
  • Ability to Process Move-in
  • Ability to Process Move-out
  • Ability to Process Transfer
  • Ability to Follow-up with Leads
  • Ability to Provide General Storage Support
  • Ability to Provide App & Website Support
  • Ability to Communicate with Management & Local Field Reps
  • Outbound Calls
  • Real-Time Call Documentation
  • Auction Payments
  • Text Message Management
  • Email Management
  • Lien Auctions From A to Z
Platinum
$
5.00
Per unit per month, billed annually with $1000 set up fee.

  • Unlimited Inbound & Outbound Calls With Automated Storage Responsible For Processing 100% Of Your Calls
  • (2) Local Phone Numbers Per Location
  • Custom Welcome Message with IVR & Automated Phone Payment System
  • Automated Phone Collector
  • Automated Email Collector
  • Automated Text Collector
  • Automated Review Collector
  • Automated Gate Collector
  • Access To The "Self Storage App"
  • Automation To Notify Entire Team Of New Website or Sparefoot Lead
  • Automation To Notify Entire Team Of Important Updates
  • Automation To Automatically Assign Repetitive Tasks To Your Local Field Rep
  • Automation To Automatically Apply A Follow Up Date To Hot Leads That Call In By Phone
  • Monthly Reports
  • Access To Automated Storage's US Based Support Team
  • Bilingual Support
  • Ability to Process Payment
  • Ability to Process Move-in
  • Ability to Process Move-out
  • Ability to Process Transfer
  • Ability to Follow-up with Leads
  • Ability to Provide General Storage Support
  • Ability to Provide App & Website Support
  • Ability to Communicate with Management & Local Field Reps
  • Outbound Calls
  • Real-Time Call Documentation
  • Auction Payments
  • Text Message Management
  • Email Management
  • Lien Auctions From A to Z
  • Internet Ads With Ad Spend

*50 unit minimum.
**All plans work with Storedge, Sitelink, Tenant Inc, Easy Storage Solutions and Web Self Storage. 
***Volume pricing available for self storage businesses with 20 or more locations. Signup online or call me at 205-503-8267 today!

What Our Customers Are Saying...
"Love the A-1 customer service at Automated Storage. They are very easy to work with and generate awesome results. I highly recommend!

-Rodney R.
Owner,  Anchored Storage
"Automated Storage is simply amazing! We are a U-haul dealer so we are always busy with U-haul rentals. We were missing way to many calls. I came across Automated Storage and they have been WONDERFUL. They cover my phone lines from 8a to 10p, 7 days a week, and are just great to work with."

-Taylor B.
Manager, Razor Box Storage
"Ever since I started working with Automated Storage several months ago I've had nothing but fantastic customer service. These guys are sharp, responsive and on the ball. Looking forward to a long and fruitful business relationship with everyone."

-Jordan K.
Owner, Safemax Storage
“Automated Storage handles all my inbound calls and coordinates all day to day tasks that need to be addressed at my business. We opened up a new facility in January and Automated Storage rented it up to 96% in 5 months withOUT an onsite manager. They went above and beyond for me and my clients and I could not be happier with the results. ”

-Shannon G.
Owner,  Stor-It-Ville
Ready? We Got this.
We’ll take care of your storage facility, while you get back to the better things in life.
or call to learn more: 205-433-7117
  Get A Demo | Support: 205-433-7117
Powered by:  Automated Storage
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Powered by: Automated Storage
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Automated Storage

Automated Storage is a call center & management company that helps existing self storage businesses  automate operations, rent more units, and enhance the customer experience. Testimonials shown are real experiences from paying users of Automated Storage. Their business’s results are not typical, and your business’s experience will vary based upon the effort and education of your business’s employees and management, the business model that is implemented, and market forces beyond anyone’s control.
ASM Partners LLC - ©2023 All Rights Reserved | 459 Main Street, Box 321, Trussville, AL 35173
CUSTOM JAVASCRIPT / HTML
App Icon | Pine Belt Mini Storage
GET THE FREE APP!
  • ​  Up to 20% Storage Rent discounts for app users
  • ​   Access everything via app
  • ​   Helpful real-time trip updates and Bill Pay
Hey there -

My name is Dakota and I help self storage owners, operators, and management teams save time and make more money.

At Automated-Storage, we've taken care of the basics and doubled down on the future of self-storage operations. Our team consists of high energy individuals who care about your customers, your business and ultimately your bottom line. We are here to ensure your operations are running at peak efficiency while also striving to deliver "Chick-Fil-A Type" service to your customers.

Service Includes:

Unlimited Users
Activate new team members in seconds.

Unlimited Calls
Process as many calls as you need. This includes inbound calls, outbound calls, missed calls, and voicemails.

Local Phone Numbers
Keep your current local business phone number or we can get one for you.

Automated Phone Payment System
We'll set up a professional phone IVR to effectively route your customers and lower your response time. Customers can press 1 for unit rates and availability, 2 to make a payment using your 24 hour automated payment system, or 3 to speak to a customer service representative. 

See example here: https://drive.google.com/file/d/1hQoc2BHYRFhq1vnQvUuUzFwqunN-gfBn/view?usp=share_link

Now, if your customer calls your business number and presses 2, it will search your Sitelink/Storedge database based on the number they called from and allow them to easily make payment. If a customer successfully makes payment, they will get a receipt to their email and it will be documented inside your management software. And of course, if they press 1 or 3, they will be forwarded to your team from 8a to 10p CST, 7 days per week.

Phone Collector 
An automated system that automatically follows up with past due customers via phone call. 

For example... Past due customer will receive a phone call when they are 4 days past due, 10 days past due, 24 days past due, 39 days past due, and 60 days past due.

If your customer answers, a bot will immediately say, "Friendly message from <<BUSINESS.NAME>>. To check your account balance or make a payment over the phone using our 24 hour automated payment system, press 1. To speak to a customer service representative, press 2."

If your customer misses the call and returns the call, they will immediately here the same message as shown above.

Email Collector
An automated system that automatically follows up with past due customers via email. Past due customers will receive an email when they are 3 days past due, 5 days past due, 16 days past due, 34 days past due, 51 days past due, and 65 days past due.

The email will say, "Friendly message from <<LOCATION.NAME>>. Pay for unit <<UNIT.NUMBER>> at <<UNIQUE.MAGIC.LINK>>"

Text Collector
An automated system that automatically follows up with past due customers via text message. To clarify, past due customers will receive a text message when they are 2 days past due, 5 days past due, 15 days past due, 33 days past due, 50 days past due, and 65 days past due.

The text message will say, "Friendly message from <<LOCATION.NAME>>. Pay for unit <<UNIT.NUMBER>> at <<UNIQUE.MAGIC.LINK>>"

*Notice the friendly reminders via email and text include a *magic* link that your customers can click on and EASILY make payment. 

**See here for more info on the phone collector, text collector, and email collector working together to keep delinquency down:  https://docs.google.com/spreadsheets/d/1rr6dP_qRY1msY5zYc5IQQeEBAgSnQrVEEbBjT-UjX70/edit?usp=sharing

Self Storage App
It's an app that will allow your customers to make payment, rent units, and even open the gate.

SpiderLocks
Easily manage the overlock process. You can use any combo lock with the SpiderLock system. It just needs to have a unique serial number and it will work.

Review Collector
It’s an automated system that automatically sends a text message to all new renters and asks them for their honest feedback. If they reply with good feedback it will push the review to your Google Business profile. If the customer wants to complain, he or she still has the option to leave a review... the only difference is that the bad reviews are forwarded to managements email instead of being posted to Google.

(1) Cellular Keypad & Access Control System
We'll give you a cellular keypad and access control system so you can monitor and control your entry point from anywhere.

Unlimited Interactions
We will answer and manage your phone lines from 8a -10p CST, 7 days a week. This includes inbound calls, outbound calls, move ins, move outs, payments, transfers, lead follow up, communication with management, communication with boots on the ground, general support and anything else needed to successfully operate your self storage business.

Local Phone Numbers
Keep your current local business phone number or we can get one for you.

Tenant Rentals From A to Z
We make rentals quick and easy. We'll get contact info, payment info, and we'll electronically sign the lease. Once we do that, we'll give your customers a gate code that will work and they can move-in at anytime. In other words, we'll give your customers everything they need to do business with you on-demand.

Outbound Calls
We will process outbound calls to missed calls, after hours calls, voicemails, and to any call that gets disconnected or abandoned within the first couple of seconds. No call will be left behind!

Lead Follow-up
We'll follow-up with HOT leads or people that inquired about storage but still not a paying customer. In other words, if a customer calls in asking about storage... Well... it's ideal if we help them out and turn them into paying customer immediately. Now, for the people that we don't turn into a paying customer immediately, we will get name, number, add them to the "Leads" group of your monday board and set a follow-up date. When the follow-up date arrives, we will process an outbound call to the lead and say something like..."Hello! It's Dakota with Safemax Storage. Just following up here to see if you still needed a storage unit or if I can help in any way here"?

If we call 3 times and get no answer, we will change the status to COLD.

If the lead tell us they no longer need storage or found a unit elsewhere, we will change the status to LEAD LOST.
​
And of coarse, if we turn them into a paying customer, we will change the status to LEAD WON.

Real-Time Call Documentation
We document each call we take at your self storage business and make it immediately available for your review. This allows you to know exactly what we're doing for your business in real-time.
​
Communication With Your Local Field Rep / Boots On The Ground
We'll communicate with your local field to ensure your self storage business is operating as efficiently as possible.
​
See an example of our local field rep job listing here: https://docs.google.com/document/d/13_LfIcyUYpeYWAK5xxMjgjAMcYWu22gLkJJA_b3qK5s/edit?usp=sharing
​
See an example of our local field rep checklist here: https://drive.google.com/file/d/11NF45Fji_TZtzaKC5HtuUAt_alctoXwt/view?usp=sharing

Auction Payments
We'll take payment from auction winners and grant access. We just ask that you notify the team after you add auction items to the monday board so we can get ahead of the game by processing an outbound call to the auction buyer. The typical auction payment process is below:

Automated Storage will process an outbound call to the auction buyer.
We will collect two separate payments from the buyer. The first will be the amount they purchased the unit for. The second will be a $100 Cleaning Deposit (per unit).
We will collect these payments in the delinquent customer’s account.
Once payment has been made, we will relay all the necessary information (address, unit #, gate code and combo code) to the customer for them to access the unit and clean it out in full. 
The buyer has 72 hours to reply with a picture of the unit 100% empty (this is the only way the auction buyer can get their $100 security deposit back).

Monthly Report
We'll track the following metrics and make it available for your review: https://drive.google.com/file/d/136515v3PwFz5NX9AlYDMJFsqMwlYjwCu/view?usp=share_link

Text Message Management 
We will manage your text messages inside of Storedge. In other words, we will be responsible for replying to your customers in a timely manner.

Email Auto Responses
It is required to have a unique email for each location. The unique email must be integrated with your management software so you can send lease agreements, receipts and any other important information. If a customer replies, they should get an automatic response telling them to call <<LOCATIONS.BUSINESS.NUMBER>> for immediate assistance. 

For Sparefoot leads and other leads that come thru email, we will setup additional automations and notifications so the entire team is notified and can follow up by phone in minutes. Preferably seconds.

Lien Auctions From A to Z 
Our team will process auctions so you can replace delinquent customers with paying customers. Our team will send lien letters by mail, email, assign task to field rep requesting he/she cut the lock and reply with a 30 second video, host the auction, handle payment, and communicate with auctions buyers.